Article 1 – Definitions
In these terms and conditions, the following definitions apply:

• Pickup-Parts: the company that supplies products under the trade name Pickup-Parts.

• Customer: any natural or legal person who places an order with Pickup-Parts, acting as a business (B2B) or private individual (B2C).

• Agreement: the purchase agreement between Pickup-Parts and the customer.

• Products: all goods offered and delivered by Pickup-Parts.

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Article 2 – Applicability

1. These general terms and conditions apply to all offers, orders, agreements, and deliveries of Pickup-Parts.

2. By placing an order, the customer agrees to these terms and conditions.

3. Pickup-Parts primarily targets B2B customers. Private individuals can order but agree that the same conditions apply to them.

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Article 3 – Offer and prices

1. All offers and prices are non-binding and may be changed without prior notice.

2. Prices are exclusive of VAT and shipping costs, unless otherwise stated.

3. Errors and mistakes in prices or product information do not bind Pickup-Parts.

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Article 4 – Orders and agreements

1. An agreement is concluded as soon as the customer places an order via the webshop and Pickup-Parts confirms it.

2. Pickup-Parts reserves the right to refuse orders without giving reasons.

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Article 5 – Payment

1. Payment must be made in advance via the offered payment methods.

2. Additional fees apply for payments via Klarna or PayPal. This is clearly stated at checkout.

3. In case of late payment, the customer owes statutory commercial interest and any collection costs.

4. Products remain the property of Pickup-Parts until full payment has been received.

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Article 6 – Delivery and risk

1. Deliveries are made from the Pickup-Parts warehouse.

2. Stock products are usually delivered the next working day in NL & BE. This is always stated with the item.

3. Specially ordered products have different delivery times; these are indicative and do not constitute grounds for termination of the agreement.

4. The risk of loss, damage, or other harm passes to the customer from the moment of delivery.

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Article 7 – Returns and exchanges

1. Pickup-Parts does not grant refunds.

2. Exchanges are possible provided the product is unused and returned in the original packaging. Without the original packaging, the right to exchange is forfeited.

3. Specially ordered parts cannot be returned.

4. Returns are at the customer's expense and risk, unless otherwise agreed.

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Article 8 – Warranty and complaints

1. Pickup-Parts supplies quality products. Warranty conditions may vary by brand or product.

2. Warranty is void in case of improper use, incorrect installation, modifications, or damage caused by third parties.

3. Complaints must be reported within 48 hours of receipt with a clear description and photos if necessary.

4. Pickup-Parts aims to respond to complaints within 5 working days.

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Article 9 – Liability

1. Installation and use of products are entirely at the customer's own risk.

2. The customer is responsible for the correct fit and compatibility of parts with their vehicle.

3. Pickup-Parts is not liable for indirect damages such as consequential damages, loss of profit, or business interruption.

4. Damage due to transport must be reported within 48 hours of receipt with photos.

5. The customer is responsible for compliance with laws and regulations (APK, TÜV, RDW, certifications).

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Article 10 – Force majeure
Pickup-Parts is not liable for delays or damages caused by circumstances beyond its control, such as strikes, transport problems, pandemics, natural disasters, supplier or IT system failures.

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Article 11 – Intellectual property
All rights to texts, images, logos, and other materials on the Pickup-Parts website remain the property of Pickup-Parts and may not be used without permission.

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Article 12 – Applicable law and disputes

1. All agreements are exclusively governed by Dutch law.

2. Disputes shall be submitted to the competent court in the location of Pickup-Parts, unless mandatory law dictates otherwise.